Activecampaign Reseller

6 Incredibly Useful Activecampaign Reseller For Small Businesses

6 Incredibly Useful Activecampaign Reseller For Small Businesses

We’ll do that for you. Don’t stress over writing that email copy. We can do it for you.” When I’m considering secrets to success it would be you leveraging your resources that you already have internal [00:16:30] to your business to develop out resources for your customers of the reseller accounts.

Being able to effectively build out automations or templates, scaling what you’re currently providing for your clients. Chris Davis: All right, so this sounds … I’m going to play devils supporter. Diana Lau: Oh boy. Chris Davis: This sounds too good to be true. I thought it was going to cost [00:17:00] me and you told me it was totally free.

I may be a firm, I wish to think you Diana. I assure you I do, however I am going to be a negative person, a downhearted individual and say this can’t … All of this gold can not [00:17:30] glitter in this manner. Is there anything else I must keep in mind when getting set up just so I understand exactly what I’m entering.

For one, so resellers are point of contact. So, if you or any of your clients or those accounts need assistance [00:18:00] you are going to be our point of contact and we’ll be talking with you if there’s any issues that you’re having. Chris Davis: Okay, so Active Campaign with any account … So let’s state I’m a reseller and I have two accounts, red and blue and my blue account has a problem.

Chris Davis: Okay. So, would that [00:18:30] red or blue account have access to the support group at all? Diana Lau: It depends. Chris Davis: All right. Diana Lau: If it’s white labeled, so if you have actually included Active Project onto your platform of services, and this is also I think another perk where you’ll have the ability to white label Active Campaign as yours, the assistance channel will not be visible to your clients.

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White labeling, [00:19:00] there is a podcast turning up on white labeling so if your ears liven up like, “Hey, wait a minutes. What’s that?” However real briefly white labeling is the ability to hide all of our branding, so as a reseller when you sell an account you can sell it literally as your technology and, of course, if you do that it wouldn’t make sense for you to be able to strike an assistance button within the app or your customers to hit a support button within the application and send an assistance ticket to Active Project due to the fact that, keep in mind, we eliminated [00:19:30] any reference or any look of Active Project throughout the application.

Chris Davis: But if they are not white labeled they will see the support icon, right? Diana Lau: Yeah, so our support team is constantly available for Active Project users, but as a reseller we assume that [00:20:00] you’ve remained in more contact with your customers. You know what they’re doing.

Chris Davis: Okay, now I’ve got a question. Have you seen, in your experience here, have you seen somebody reach out to support and not [00:20:30] realize it was a reseller account? Diana Lau: That their account was not a reseller account? Chris Davis: Yeah, that their account was a reseller account.

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In some cases people forget. We’re always delighted to help people and then I always like to reconnect users back with their resellers so we’re simply type of all on the same page. Chris Davis: Yeah, so the huge takeaway here is as a reseller [00:21:00] you are accountable. Resellers are accountable.

We will assist, we can help and we will help. But we’re constantly going to include you in the loop, so as a reseller it actually bodes well for you to take that proactive management role for your clients and I would even state you ought to provide some level of support prior to they even reach [00:21:30] out to us.

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Chris Davis: They don’t have access to our platform. Diana Lau: Yes. [00:22:00] If there’s anything technical going on absolutely let us know. That’s something that we need to escalate to our teams here. Chris Davis: Okay. Great. So, in that respect I understand specific accounts get one on one calls, right? Diana Lau: Correct.

So, as a reseller if you have a business account we’re pleased to have those one on one discussions. If you’re on a tier listed below that then you’ll have a call as soon as a month, so the assistance and those one on ones are pretty much the exact same across the board.

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But [00:23:00] you’ll constantly loop in the reseller. Diana Lau: Certainly. Chris Davis: You’ll always remain in the loop. So, you know resell duty everybody. Do not … It’s sort of like part of our culture here with e-mail marketing. We are everything about responsible email marketing. Do not spam, don’t send out messages to people who clearly have actually not signed up to get communication from you.

Don’t register for the program just due to the fact that you heard [00:23:30] of the percentage discount rate and just due to the fact that you can sell it as your won and make it look like if you have actually constructed your own software application if you’re not going to be responsible for, with, and to the account holders that you’re offering the accounts to.

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Chris Davis: All right, so lastly before we go how is billing dealt with? I know that you’re informing [00:24:00] me I can offer the accounts however when I sell it is Active Campaign going to invoice them on a monthly basis or how does that work? Diana Lau: No. So, Active Project will be billing you, the reseller for all the accounts that you have actually signed up.

 

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